Terms & Conditions
Payment
Payment is by PayPal only. Payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. PayPal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.
Delivery
We normally deliver by Parcelforce for the large/medium items and Royal mail parcel service for the small items and we endeavor to have the goods arrive within 3 days of order confirmation, (UK) but please allow a maximum of 7 days for delivery.
Cancellation/refunds
You may cancel your order for any reason up to 7 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation must be received in writing to the email address below. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).
Customer service
Our customer services number is 0115 8419833 and email is potspassion@hotmail.com - we shall endeavor to respond promptly and at the latest within 3 day(s)